Refund & return Policy
Refund and Return Policy Overview
Our refund and returns policy lasts 14 days for all crystal jewelry. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Light Language Transmissions and Guided Meditations
- Spiritual Coaching Sessions
- Magick Spell Jars
- Anointing Oils and Potions
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Your purchase a custom crystal jewelry piece and change your mind within the period of its creation. If this happens, you will not be refunded the $20.00 deposit.
- You use the crystal pendant or bracelet and decide that it’s not the piece for you. Only 50% of the total amount will be refunded due to the labor and energetic exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted (at least 3 days).
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to:
The Metaphysical Chick
3005 Graystone Dr
Paragould, AR 72450.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.